Deadline for applications - end of Sunday, 10th December, 2023

About Ooooby

Ooooby is transforming the food system. We are the online platform that connects independent producers, distributors and retailers with their customers and with each other. 

We provide a simple and low cost solution for small-scale food producers to connect and trade with food buyers. We are the gate-to-plate platform for ecologically sound food.

Why we exist

There exists a problem with how we buy and consume our food. Consumers want food security with ecological food, but options are limited; small-scale producers can best meet this demand but lack channels to market. 

We exist to rebuild small-scale food economies by providing software and support for small-scale farms and local food businesses to compete with large scale food producers and retailers.

We believe that improving the way food is produced and distributed is fundamental to solving the world’s most pressing social and ecological problems. Our mission is to put local small-scale sustainable farming back at the heart of the food system we all depend on.

Why join us

Since launching Ooooby in the UK in 2020, we have onboarded more than 70 independently owned hubs, delivering over £7 million in orders, with many more in the pipeline.

We are seeking a detail-oriented and customer-focused individual to join our team to offer support to hubs using Ooooby. This role is crucial in providing support to our hubs and supporting the onboarding team to ensure a smooth onboarding process. The successful candidate will play a key role in maintaining positive relationships with our network of hubs and supporting their successful integration into the Ooooby ecosystem.

Responsibilities

1. Hub Support:

• Act as the primary point of contact for Ooooby hubs, addressing their inquiries, concerns, and providing timely support across a range of communication channels.

2. Onboarding:

• Provide support to the onboarding team, ensuring a smooth transition onto the Ooooby platform.

3. Communication:

• Maintain open and transparent communication with hubs, providing updates on new features, promotions, and relevant information.

• Collaborate with internal teams to ensure that hubs are informed about any changes to policies, procedures, or technology.

Requirements

• Excellent interpersonal and communication skills.

• Strong organisational and problem-solving abilities.

• Customer-centric mindset with a commitment to delivering exceptional support.

• Ability to work independently and collaboratively in a team environment.

• Availability to work flexible hours as and when required

• Knowledge of using online tools for customer management

• You should be knowledgeable and passionate about local food systems, and also have a desire to learn more.

Package & Benefits

• Hourly rate starting at £15 / hour + share of team bonus

• This is a part time remote working role starting with 20 hours a week.

• You will need a fast and stable internet connection. 

• 28 days holiday a year (pro rata if part time) plus bank holidays (there may be a requirement to work on bank holidays)

Apply 

If this role sounds like it’s for you, please send your CV along with a covering letter saying why you are the person for the role (& salary expectations) to seb.mayfield@ooooby.com